INTERNATIONAL SHIPPING
Unfortunately, we only ship in UAE, KSA, Kuwait ,Qatar & Bahrain for the moment.
SHIPPING RATES
You can avail Free shipping for orders above:
- UAE -AED 20
- KUWAIT –KWD 2.750
- QATAR –QAR 20
- SAUDI ARABIA –SAR 20
- BAHRAIN – BHD 2
- OMAN – OMR 2
PAYMENT METHODS
How can I pay for my order?
You can pay for your order using Credit/Debit card or pay Cash on Delivery
RETURNS & EXCHANGES
14 days to change your mind
If you are not completely satisfied with your purchase we offer you a 14 days return service free of charge. However, all items must be returned to us in a sellable condition. They must be returned unused and in their original, undamaged packaging.
Creating a return request
- Click on My Account-> Returns-> Create a Return-> Choose a reason for return-> Proceed & submit
- Our courier partner shall collect the package with 3-4 days
- Once the item is picked up & it matches the criteria of return (unused, good condition, with original tags)
- The amount will be refunded to your Rituals account within 2 working days or your respective bank account within a period of 5-7 working days
- If your unable to create Return request please email us at - ritualsme@apparel-group.com
Please contact our Customer service before you return your products. They will be glad to further assist you.
** Please note that returns for orders placed online cannot happen at any of our retail stores.
Can I return my products at all times?
We offer you a 14 day return service free of charge.
When and if returning your products, please consider the following terms and conditions:
- Cosmetic products (cream, make-up, lotion, gel, shampoo, shower foam, etcetera.) may only be returned unopened and in their original packaging for hygienic reasons. Unfortunately we will not take back any opened containers, jars, tubes or bottles.
- We will only be able to accept returns on clothing when they have not been worn, soiled or washed and only if the original price tags are still attached. Underwear can only be returned in unopened packaging.
- We are able to process your returns and exchanges only when the order is returned to us in saleable condition, in original packaging and in a sturdy return box, faulty products excluded. We reserve the right to refuse returns that show wear and tear or other damage inflicted by the customer.
** Please note that returns for orders placed online cannot happen at any of our retail stores.
How do I return or exchange my product(s)?
In order to return your product, please write to our Customer Service. Unfortunately, we do not provide exchanges as of now. If you are unhappy with your product, kindly place a return request to our Customer Service team.
How long will it take to receive my refund?
As soon as your return order has been accepted we will refund your money within 5-7 working days.
The way your refund is processed depends on your original payment method however if your order was placed through cash in case of return the amount will be refunded as Store credit to your Rituals account.
** Refund for Cash on Delivery orders will be sent as store credit on the customer registered account on the website.
** Gift with purchase is not valid in combination with any other offer (Whilst stocks last)
